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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 2	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 3	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 4	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
An energy company wants to send to its customers various types of communication via digital channels.
Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A. Marketing Cloud
B. Sales Cloud
C. Service Cloud
D. Communications Cloud

Answer: A

Explanation:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud.
Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information.References= Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement:https://www.salesforce.com/products/marketing-cloud/overview/

NEW QUESTION # 36
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

A. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
B. Consider if the pricing engine operates synchronously or asynchronously.
C. Consider the algorithms used by the pricing and forecasting system to calculate the price.
D. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).

Answer: B,C

NEW QUESTION # 37
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A. Customer Acquisition Management
B. Energy and Utilities Contact Center Console
C. Experience Self-Serve Portal
D. Utility Self-Serve Portal

Answer: D

NEW QUESTION # 38
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A. Salesforce Contact Center license
B. Salesforce Field Service license
C. Salesforce Service Console license
D. Energy and Utilities Base Service license

Answer: D

Explanation:
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination.References= The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments:https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 39
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A. Define the business stakeholders for the customer's new connections process.
B. Identify the data sources to generate the customer's new connections reports and dashboards
C. Define the data to be migrated for the customer's connections process
D. Define the metrics to measure the customer's new connections process.

Answer: B,D

Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.

NEW QUESTION # 40
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You will receive a registration code and download instructions via email. We will be happy to assist you with any questions regarding our products. Our Salesforce Energy and Utilities Cloud Accredited Professional Exam (Energy-and-Utilities-Cloud) practice exam software helps to prepare applicants to practice time management, problem-solving, and all other tasks on the standardized exam and lets them check their scores. The Salesforce Energy and Utilities Cloud Accredited Professional Exam (Energy-and-Utilities-Cloud) practice test results help students to evaluate their performance and determine their readiness without difficulty.

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WHY DO YOU NEED TO GET HELP FROM IPASSLEADER SALESFORCE ENERGY-AND-UTILITIES-CLOUD EXAM QUESTIONS?

Why do you need to get help from iPassleader Salesforce Energy-and-Utilities-Cloud Exam Questions?